Returns & Refunds
*Returns will not be accepted at Nike retail stores.
RETURNS OF UNUSED PRODUCT
Returns must be requested within 30 days and all products must be returned in new and unused condition. Equipment must be unused with original packaging, and apparel must be unworn with tags still on.
Refunds for returns will be issued to the original form of payment. Except for returns of defective product that have been approved, you will be responsible for paying all shipping costs charged at checkout AND all shipping costs to return any product. The shipping costs to return your product(s) will be deducted from the purchase price of your returned product(s), and the net amount will be refunded after the return has been received and accepted.
Return shipping costs may be more or less expensive than the shipping costs on the original purchase, depending on the prevailing shipping rates in effect at the time the return is initiated. Return shipping costs will be communicated to you when a return is initiated.
RETURNS OF DEFECTIVE PRODUCT
You are entitled to return products if they are defective or otherwise not in conformity with your order when you received them. Once approved by our customer service team, the purchase price and any shipping costs will be refunded to you. For instructions on how to return a defective product, please see below.
HOW TO INITIATE A RETURN
Should the need arise to make a return, please email nikestrengthuk@support.nikestrength.com and detail your order number and post code. Your order number can be found in your order confirmation email.
Please note that returns must be initiated within 30 days of item delivery and follow all guidelines of our policy.
For any other questions, view our Terms of Sale at uk.nikestrength.com/pages/terms-of-sale.
WHEN WILL I GET MY REFUND
In most cases we will need to review the returned product before issuing a refund which typically takes 5-7 business days from the time we receive your returned item at our facility. You will receive an email when we receive your return. Once we initiate your refund, you will be emailed again. Please allow 24-48 hours for the funds to find their way back to your account. If you've received our email confirming the refund and 48 hours have passed without receiving your refund, please contact our Nike Strength Customer Support team at nikestrengthuk@support.nikestrength.com.
